Last Updated: February 23, 2025
Thank you for purchasing tickets through USLanka.com. We strive to provide a smooth and enjoyable experience for our customers. Please read our refund policy carefully to understand your rights and options regarding ticket purchases.
All ticket sales are final once the purchase is completed. However, we understand that circumstances may arise that require a refund. Our policy outlines the conditions under which refunds may be granted.
If an event is canceled and not rescheduled, you will be eligible for a full refund of the ticket price. Refunds will be processed automatically to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your statement.
If an event is rescheduled, your tickets will remain valid for the new date. If you are unable to attend the rescheduled event, you may request a refund. You must notify us within 2 days of the announcement of the rescheduled date.
In the event of changes to the lineup or venue, tickets will generally not be eligible for a refund. However, if the venue change significantly impacts your experience (e.g., a change to a much smaller venue), you may contact us to discuss your options.
We recommend considering ticket insurance at the time of purchase, which may provide additional coverage for unforeseen circumstances. Please refer to the insurance provider’s terms for details.
To request a refund, please contact our customer support team at [email protected] with the following information:
Refund requests will be processed within 5-7 business days of receipt. You will receive a confirmation email once your refund has been processed.
If you have any questions or concerns regarding our refund policy, please contact us at:
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